Question 1

Can I buy extra baggage online after booking?

Accepted Answer

Yes. Prepaid extra baggage (行李易购) can be bought on the official website or the WeChat public account, either together with the ticket or afterwards via My Orders > Additional Services, or via Self Service > baggage zone for tickets bought elsewhere.

Question 2

Where do I buy extra baggage?

Accepted Answer

Buy it on cdal.com.cn (at booking, via My Orders > Additional Services > 行李易购, or via Self Service > 行李易购专区) or on the official WeChat public account. Enter your name, ID number, ticket number, flight number, date and phone number, agree to the checked baggage and product terms, then query and pay.

Question 3

When is the deadline to buy extra baggage online?

Accepted Answer

Buy before check-in and at least 90 minutes before departure. At the airport, tell the counter staff that you bought the prepaid product online and confirm whether to use it.

Question 4

How does the airline calculate extra baggage charges?

Accepted Answer

Prepaid extra baggage (行李易购) uses weight packages in 2 kg steps up to 20 kg with route-differentiated prices shown on the website. Anything above the free allowance paid at the airport is charged as overweight baggage: on domestic flights 1.5% of the one-way full adult economy fare per extra kilogram; on international flights fixed per-piece, overweight and oversize fees apply and stack when more than one limit is exceeded.

Question 5

How many extra bags can I buy, and what are the bag limits?

Accepted Answer

Prepaid extra baggage is sold in 2 kg steps with a maximum of 20 kg per purchase, and the same passenger on the same flight may buy the product repeatedly. Each checked piece must not exceed 50 kg or 40×60×100 cm; a single piece over 300 cm total dimensions or 50 kg must go as cargo. Companion passengers on the same flight to the same destination checking in together may pool their free allowances.

Question 6

What are the overweight or oversized baggage rules?

Accepted Answer

On domestic flights, overweight baggage costs 1.5% of the one-way full adult economy fare per extra kilogram. On international flights, overweight of 23-32 kg costs CNY 1000, overweight over 32-45 kg costs CNY 2000, and oversize of 159-300 cm total dimensions costs CNY 1000; fees stack when weight, size and piece limits are exceeded at the same time.

Question 7

Do partner-operated or codeshare flights have different baggage rules?

Accepted Answer

The prepaid product only works on tickets starting with 811 operated by Chengdu Airlines (EU flights); OPEN and standby tickets are excluded, and codeshare, through and connecting itineraries follow the operating carrier's standard. Product bought from Chengdu Airlines cannot be endorsed to another airline.

Question 8

Can I get a refund or transfer extra baggage if I cancel or change my booking?

Accepted Answer

Before departure with the ticket not checked in, or after cancelling check-in, a full refund is available via the original purchase channel; after departure a refund is possible once the ticket itself is refunded, and never after the ticket has been flown. Refunds are valid within 12 months of purchase. Date changes require refunding the product first and repurchasing, with any fare difference borne by the passenger.

Question 9

Are there any important exceptions or restrictions I should know?

Accepted Answer

The product is valid for the current flight only and cannot be reused; if checked baggage is below the free plus purchased total, the unused part is not refunded, and any excess above it is charged at the airport overweight rate. Some routes do not support the product — availability is confirmed at query time. Precision instruments, musical instruments and live-animal fees do not count toward the free allowance.

Label	Amount	Notes
Domestic	20 kg
International - Mainland China to/from Japan	2 x 23 kg	Each piece max 158 cm total dimensions.
International - Mainland China to/from Central Asia & Russia (Asian part), Southeast Asia	1 x 23 kg	Each piece max 158 cm total dimensions.

Label	Amount	Notes
First / Business / Comfort economy	2 × 5 kg	Each piece max 20×40×55 cm.
Regular economy	1 × 5 kg	Each piece max 20×40×55 cm. Child ticket holders have the same allowance as adults; infant ticket holders have no carry-on allowance.

Label	Amount	Notes
1st extra piece (≤ 23 kg, ≤ 158 cm)	CNY 1000 per piece	Applies to passengers in all cabin classes.
2nd and additional extra pieces (≤ 23 kg, ≤ 158 cm)	CNY 2000 per piece	Applies to passengers in all cabin classes.
Overweight 23-32 kg (inclusive)	CNY 1000	Applies to passengers in all cabin classes.
Overweight over 32 kg up to 45 kg (inclusive)	CNY 2000	Applies to passengers in all cabin classes.
Oversize 159-300 cm total dimensions (inclusive)	CNY 1000	Fees stack when piece count, weight and size limits are exceeded at the same time.

Label	Amount	Notes
Pets (domestic, by weight)	Charged at the applicable overweight rate	Live animals including packaging, food and water are weighed together and charged at the segment overweight rate; not counted in the free allowance. International pet transport costs twice the ordinary excess-piece fee.
Sports equipment (1 set per passenger)	Counted in free allowance; excess at overweight rate	Large items such as golf bags and skis check in and count toward the free allowance; excess pieces, weight or size are charged at the overweight rate. Musical instruments and precision instruments never count toward the free allowance and are charged at the overweight rate.

Chengdu Airlines Baggage Allowance, Fees & How to Add Extra Baggage